Privacy Policy

Jun 30, 2026

Overview

Flux3 Video, operating from Hong Kong SAR, provides AI video generation tools that help users create videos from text prompts, uploaded images, and related creative inputs. This Privacy Policy explains what information we collect, how we use and share it, how long we retain it, and the choices available to you.

Data Controller

The data controller responsible for the personal information described in this Privacy Policy is:

Name: Flux3 Video
Location: Hong Kong SAR
Website: https://flux3-video.com
Privacy contact: support@flux3-video.com

Information We Collect

We may collect the following categories of information:

Account Information
- Name, email address, authentication details, account settings, and linked sign-in provider information.
- We use this information to create and secure your account and provide support.
Creative Inputs and Generated Content
- Text prompts, uploaded images, generation settings, task history, generated videos, thumbnails, and related metadata.
- We use this information to provide AI generation features, display your history, moderate content, troubleshoot tasks, and improve service reliability.
Usage, Device, and Log Information
- Pages visited, feature usage, browser and device information, IP address, referral source, approximate location, timestamps, diagnostic data, and security logs.
- We use this information for security, analytics, abuse prevention, debugging, and service improvement.
Payment and Billing Information
- Depending on the payment method selected, payments may be processed by Waffo Pancake or PayPal.
- We may receive transaction status, amount, currency, plan, invoice, subscription information, credit balance, payer and payment identifiers, and refund or dispute status.
- Complete card details and payment credentials are processed by the applicable payment provider and are not stored on our servers.
- We retain verified payment notifications, processing outcomes, and reconciliation records to prevent duplicate fulfillment, investigate payment failures, handle refunds and disputes, and maintain accurate account credits.
Support and Communications
- Messages, attachments, feedback, account identifiers, and other information you provide when contacting support or submitting a safety report or appeal.
Cookies and Similar Technologies
- We use cookies and local storage for sign-in sessions, security, language and interface preferences, and referral attribution.
- We use Google Analytics and Microsoft Clarity to understand website usage, performance, and user interaction. These services may collect device, usage, and approximate location information under their own privacy terms.

How We Use Information

We use collected information to:

Provide, operate, secure, and maintain Flux3 Video.
Process AI video generation requests and display generation history.
Manage accounts, authentication, credits, subscriptions, payments, refunds, and disputes.
Perform prompt screening, content moderation, fraud prevention, and abuse detection.
Diagnose failures and improve product quality, performance, and reliability.
Respond to support requests and send service-related communications.
Enforce our Terms of Service and Acceptable Use Policy.
Comply with legal, accounting, tax, and regulatory obligations.

Where applicable, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the service, or your consent as the legal basis for processing.

AI Processing and Content Safety

To provide video generation services, your prompts, uploaded images, generation settings, and related content may be transmitted to third-party AI infrastructure providers. These providers process the information needed to fulfill your generation request and apply their own service and safety controls.

Text prompts may also be submitted to Waffo Pancake for automated content safety screening before generation. Waffo's prompt screening service is stateless and does not retain the original prompt after returning a decision. We may retain the resulting request identifier, decision, reason code, matched safety categories, and timestamp for security, enforcement, and appeal handling.

We do not sell personal information for money. We share information only as reasonably necessary:

With AI generation, cloud hosting, storage, authentication, email, analytics, content safety, customer support, and security providers that help operate the service.
With Waffo Pancake or PayPal to process the payment method selected by the user and manage subscriptions, refunds, and disputes.
With Google Analytics and Microsoft Clarity for product analytics and performance measurement.
When required by law, legal process, court order, or a valid government request.
To protect the rights, safety, security, and integrity of users, Flux3 Video, payment partners, or others.
In connection with a merger, acquisition, financing, reorganization, or transfer of business assets, subject to appropriate confidentiality protections.
With your consent or at your direction.

Third-party services maintain their own privacy notices. You may limit certain analytics through browser settings or the opt-out mechanisms offered by the applicable analytics provider, although some site features may not operate as expected if cookies or storage are disabled.

Data Retention

We use the following general retention periods, unless a longer period is required to comply with law, resolve a dispute, prevent fraud, or enforce an agreement:

Account information and generated content: for the life of the account; verified deletion requests are generally processed within 30 days.
Payment, refund, invoice, tax, and dispute records: up to seven years after the relevant transaction.
Security and content moderation records: generally 12 months.
Customer support records: generally two years after the matter is closed.
Deleted information in backups: up to 30 additional days before routine deletion or overwrite.

When retention is no longer necessary, information is deleted or anonymized. Certain transaction and compliance records may remain after account deletion where required by law or reasonably necessary for accounting, fraud prevention, or dispute resolution.

Security

We use reasonable technical and organizational safeguards designed to protect personal information, including HTTPS encryption in transit, access controls, secure credential handling, and monitoring for unauthorized access and abuse. No online service can guarantee absolute security.

If a security incident affecting personal information occurs, we will investigate it and notify affected users or relevant authorities where required by applicable law.

Your Rights and Choices

Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your personal information, or request restrictions on certain processing activities. Requests may be submitted to support@flux3-video.com. We may verify your identity before processing a request.

Formal data access and correction requests under Hong Kong law will generally be handled within 40 calendar days. If we cannot complete a request within that period, we will provide an explanation where required by law. You may also have the right to complain to the privacy or data protection authority in your jurisdiction.

Account and Information Deletion

You may request deletion of your account or associated personal information by contacting support@flux3-video.com. After verifying the request, we will process it within 30 days, subject to applicable legal, security, fraud-prevention, accounting, and dispute-resolution requirements. Certain transaction and compliance records may be retained for up to seven years where required by law.

Children's Privacy

Flux3 Video is intended only for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe that a minor has provided personal information to us, please contact support@flux3-video.com so that we can take appropriate action.

International Data Processing

Flux3 Video is operated from Hong Kong, while our payment, cloud infrastructure, analytics, email, content safety, and AI service providers may process information in the United States and other jurisdictions where they operate. Where required by applicable law, we use reasonable contractual, technical, and organizational safeguards for international data transfers.

Name: Flux3 Video
Location: Hong Kong SAR
Website: https://flux3-video.com
Email: support@flux3-video.com